Thank you for shopping with Dentico. By placing an order, you agree to comply with these terms.

1. Accepted Payment Methods

We accept payments exclusively via Stripe in British Pounds (GBP). Supported methods include:

  • Credit/Debit Cards: Visa, Mastercard, American Express

  • Digital Wallets: Apple Pay, Google Pay

  • Stripe Link (autofill saved payment details)

Note: All transactions are processed securely through Stripe—we do not store or handle your card details directly.

2. Currency & Pricing

  • All prices are listed in GBP (£).

  • UK VAT Included: UK Value-Added Tax (VAT) is displayed on checkout however has already been included on the list price

  • EU VAT Exemption: VAT (20%) is not applied to orders exported outside the UK.

  • Customs & Import Duties: UK orders are not subject to customs / Import duties. Orders from outside the UK may incur import costs in the form of import duties as all orders are dispatched from the UK.

3. Payment Security

  • Stripe, our payment processor, uses PCI-DSS-compliant encryption and adheres to global security standards.

  • For details on Stripe’s privacy practices, visit https://stripe.com/privacy.

4. Order Confirmation & Payment Authorization

  • Your order is confirmed only after Stripe successfully authorizes your payment.

  • If payment fails, your order will not be processed. You’ll receive an email prompting you to retry with a valid payment method.

  • We reserve the right to cancel orders suspected of fraud or payment irregularities.

5. Refunds & Cancellations

  • Refunds follow our Refund Policy and will be issued to your original payment method via Stripe.

  • Under UK Consumer Rights, you may cancel orders within 14 days of delivery for a full refund (exclusions apply; see our policy).

  • Chargebacks: Unauthorized disputes may result in account suspension. Contact us first at [email protected] to resolve issues.

6. Consumer Rights

  • UK customers retain rights under the UK Consumer Rights Act 2015.

7. Failed Payments & Disputes

  • Update expired or declined payment methods via your account dashboard.

  • For disputes, contact us at [email protected] within 7 days of the issue.

8. Subscription Services (if applicable)

  • Recurring subscriptions renew automatically in GBP.

  • Cancel anytime via your account or by contacting us 48 hours before renewal.

9. Contact Us

For payment assistance:
📧 Email: [email protected]
📞 Phone: +44 020 3695 1331
🕒 Hours: Mon-Fri,  9:30AM – 2:30PM GMT

Legal Notes:

  • Transactions are governed by UK law, with UK consumer protections upheld.

  • Stripe’s terms apply to payment processing: https://stripe.com/legal.

Last Updated: 14/06/2025